Shipping & Processing FAQ - Pinerri™
Shipping & Processing FAQ
Everything you need to know about Pinerri™ shipping times, processing, and delivery options.
What's the difference between Ready Stock and Pre-Order items?
Ready Stock Items:
- Available for immediate shipping
- Dispatched within 1-2 business days of payment confirmation
- No manufacturing time required
- Standard return policy applies (30 days)
Pre-Order Items:
- Made to order specifically for you
- Manufacturing time: Up to 3 weeks from order confirmation
- Shipping time: Additional 1 week for both domestic and international orders
- Total delivery time: Up to 4 weeks from order placement
- Exchange only policy (14 days, defects only)
- Custom, pre-ordered, or engraved items are non-returnable unless defective
How long does shipping take?
Ready Stock Items:
- Singapore (Domestic): 3-5 business days
- International: 7-14 business days depending on destination
Pre-Order Items:
- All Destinations: Up to 4 weeks total (3 weeks manufacturing + 1 week shipping)
- Both domestic (Singapore) and international orders follow the same timeline
What are your shipping options?
We offer several shipping methods:
- Standard Shipping: Most economical option with standard delivery times
- Express Shipping: Faster delivery for ready stock items only
- International Shipping: Available to most countries worldwide
- Registered Mail: With tracking and insurance for valuable items
Shipping costs are calculated based on:
- Weight and dimensions of your order
- Destination country/region
- Selected shipping method
- Insurance value (for high-value items)
Do you ship internationally?
Yes! We ship to most countries worldwide. Please note:
- International shipping rates vary by destination
- Delivery times may be longer due to customs processing
- Additional taxes, duties, or customs fees may apply (customer responsibility)
- Some countries may have restrictions on jewelry imports
- Pre-order items follow the same 4-week timeline regardless of destination
How is my order processed?
Ready Stock Orders:
- Order confirmation and payment processing (same day)
- Quality inspection and packaging (1-2 business days)
- Dispatch and tracking information sent (within 2 business days)
Pre-Order Orders:
- Order confirmation and payment processing (same day)
- Manufacturing begins (up to 3 weeks)
- Quality inspection and packaging (included in manufacturing time)
- Dispatch and tracking information sent (1 week shipping time)
What if my order is delayed?
If your order experiences unexpected delays:
- We'll notify you immediately via email
- Provide updated delivery estimates
- Offer alternatives if available
- For significant delays, we may offer compensation or cancellation options
Can I change my shipping address after ordering?
Address changes are possible but depend on order status:
- Before dispatch: Contact us immediately at contactus@pinerri.com
- After dispatch: Contact the shipping carrier directly
- Pre-orders: Changes possible during manufacturing period
Do you offer expedited processing?
For ready stock items, we offer:
- Same-day processing (additional fee applies)
- Express shipping options
- Priority handling for urgent orders
Note: Pre-order items cannot be expedited due to manufacturing requirements.
